What happens when a customer cancels?

When a customer cancels, you will receive an email and text confirming that she has cancelled. It will also appear as cancelled on your calendar.

Once the customer has cancelled, you are free to accept any other bookings for this time slot.

If a customer has cancelled on the chat, but not formally cancelled it with Flayr, please ask the customer to email Flayr. You can also send Flayr an email with a screenshot of the conversation to [e-mail] so that we can also contact the customer to confirm the cancellation.